77ea Privacy Policy

1 Introduction and Scope

77ea ("we", "our", "platform") operates a safe and trusted online gaming service for players in Bangladesh. This privacy policy describes how we collect, process, store, and protect your personal information when you use our website 77ea.cam.

By accessing our website or creating an account, you are considered to have agreed to the terms of this privacy policy. This policy is linked to our Terms and Conditions and both should be read together.

If you disagree with any part of this policy, please refrain from using our platform. For any questions, contact our support team.

2 Data Collection

77ea may collect your personal information in various ways. We only collect information that is necessary to provide our services.

2.1 Information You Provide Directly

Information you provide when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket)
• Login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

Certain information may be collected automatically when you use our site:

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Which pages were visited and which games were played
• Transaction history and gaming activity
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third-party sources — such as identity verification agencies, payment processors, or fraud prevention services. This information is used solely to ensure account security.

3 Purpose of Data Use

77ea uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Providing gaming services and bonus offers
• Managing customer support services

3.2 Security and Compliance

• Age verification — ensuring services are available only to those aged 21 and above
• Preventing identity fraud and fraudulent activity
• Complying with anti-money laundering regulations
• Implementing responsible gaming guidelines

3.3 Improvement and Communication

• Improving the quality of our services and user experience
• Sending relevant offers and promotional messages (if you have given consent)
• Diagnosing and resolving technical issues
• Notifying you about changes or updates to services

4 Data Storage and Security

77ea gives the highest priority to protecting your personal information. We use industry-standard security technologies and processes.

4.1 Security Measures

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption
• Password Encryption: Your password is always stored in hashed form, never as plain text
• Secure Servers: Our data is stored on secure servers where regular security audits are conducted
• Access Control: Only authorised personnel can access your information for specific, necessary purposes
• Regular Audits: Our security measures are regularly reviewed and updated

4.2 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, certain information may be retained for a defined period for legal obligations, fraud prevention, or dispute resolution purposes.

Transaction records and gaming history are generally retained for a set period in accordance with applicable regulations.

5 Sharing Data with Third Parties

77ea never sells, rents, or commercially trades your personal information. However, data sharing may occur in the following limited circumstances:

5.1 Service Partners

We work with trusted third-party partners to operate our services:

• Payment Processors: Payment service providers including bKash, Nagad, and Rocket receive the information necessary to process transactions
• Identity Verification Services: For the KYC (Know Your Customer) process
• Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — they receive only the information necessary for game services
• Customer Support Tools: For operating live chat services

These partners operate under strict confidentiality agreements and may not use your information beyond the purposes for which it was provided.

5.2 Legal Requirements

In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, we may be required to disclose relevant information. In such cases we comply with applicable regulations.

5.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, your information may be transferred. In such circumstances we will notify you in advance, and the new entity will be obligated to uphold the same privacy standards.

6 Cookies and Tracking Technologies

77ea uses cookies and similar technologies to improve the functionality of our website and to personalise the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website — such as maintaining login sessions and security measures. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: For monitoring and improving site usage, which helps us deliver a better user experience.
• Marketing Cookies: For showing you relevant offers based on your preferences — you have the option to disable these.

6.2 Managing Cookies

You can delete cookies or stop accepting new cookies from your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

7 Your Rights

You have the following rights regarding your personal information, and 77ea respects these rights:

7.1 Right to Access Information

You may request to view what information we hold about you. We will provide a copy of the information on your account within a reasonable time.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account profile.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, we are obligated to retain certain information required for legal compliance and fraud prevention for a defined period.

7.4 Right to Object to Data Processing

You may object to the processing of your information for marketing communications. In this case we will stop sending you promotional messages.

7.5 How to Exercise Your Rights

To exercise these rights, contact our customer support team. We will generally respond to your request within 30 business days.

8 Child Protection

77ea strictly ensures the protection of minors. Our services are for those aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during account registration. If we become aware that a minor is using our site, their account will be closed immediately and all information related to them will be securely deleted.

If a parent suspects their child is using our site, please contact [email protected] immediately. We will take appropriate action promptly.

9 Policy Changes

77ea may update this privacy policy from time to time. The policy may be revised due to changes in services, the introduction of new technologies, or changes in legal requirements.

9.1 Notifying You of Changes

For significant changes, we will inform you in the following ways:

• A notice will be sent to your registered email
• It will be highlighted on the website
• A notification will be displayed when you log in

Continuing to use our services after any changes will be considered as your acceptance of the revised policy. Therefore, it is advised to review this page regularly.

9.2 Previous Versions

We can provide previous versions of this policy upon request. Please contact our support team for this.

10 Contact

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our privacy team will carefully review your matters.

Email: [email protected]

Live Chat: Support available in Bengali 24/7

We generally respond to emails within 24-48 hours (Bangladesh Standard Time). For urgent matters, it is advised to contact us via live chat.